ResponsibleLending & Borrowing
Borrow wisely, manage debt responsibly, and build a healthy financial future
Our Commitment to Responsible Lending
We are committed to helping you make informed borrowing decisions
Thorough Assessment
We conduct comprehensive credit and affordability assessments for every application to ensure loans are suitable and sustainable.
Clear Disclosure
We provide transparent information about interest rates, fees, charges, and terms before you commit to any loan agreement.
Fair Treatment
We treat all customers fairly, respect your rights, and provide support when you face financial difficulties.
Before You Borrow - Ask Yourself
Take time to honestly assess your financial situation before applying for a loan
Do I really need this loan?
Consider whether the expense is necessary or can be postponed. Borrowing for emergencies or essential needs is different from borrowing for wants.
Can I afford the monthly repayments?
Calculate your disposable income after deducting all existing commitments. The new loan payment should not exceed 30-40% of your monthly income.
What happens if my income decreases?
Consider job security, economic conditions, and have an emergency fund covering at least 3-6 months of expenses including loan payments.
Have I compared different lenders?
Shop around for the best interest rates, terms, and conditions. Use the loan calculator to compare total repayment amounts across different lenders.
Do I understand all the terms and fees?
Read the Product Disclosure Sheet, loan agreement, and ask questions about anything unclear. Understand the APR, EIR, late payment charges, and early settlement terms.
What is my total debt service ratio?
Calculate all your monthly debt payments divided by monthly income. Financial advisors recommend keeping this below 40% to maintain financial health.
Calculate Your Loan Affordability
Use this simple formula to assess how much you can safely borrow
Debt Service Ratio (DSR) Formula
DSR = (Total Monthly Debt Payments ÷ Monthly Gross Income) × 100
Recommended DSR: ≤ 40%
✅ Good Example
Monthly Income: RM 5,000
Total Debt Payments: RM 1,800
DSR: 1,800 ÷ 5,000 = 36% ✓
This borrower has healthy debt levels and can likely afford additional borrowing if needed.
⚠️ High Risk Example
Monthly Income: RM 5,000
Total Debt Payments: RM 2,500
DSR: 2,500 ÷ 5,000 = 50% ✗
This borrower is over-leveraged and should avoid new debt. Consider debt consolidation or financial counselling.
Warning Signs You May Be Over-Indebted
Recognize these signs early and seek help before the situation worsens
Minimum Payments Only
You can only afford to make minimum payments on credit cards or frequently pay late.
Borrowing to Pay Debt
You take new loans to pay existing debts or use credit cards for daily essentials like groceries.
Avoiding Creditor Calls
You avoid answering calls from banks or lenders because you cannot meet payment obligations.
Financial Stress & Anxiety
Money worries affect your sleep, health, relationships, or work performance.
Maxed Out Credit
All your credit cards and credit lines are at or near their limits.
No Savings or Emergency Fund
You have no savings buffer and live paycheck-to-paycheck despite regular income.
Multiple Loan Applications
You frequently apply for new loans or credit facilities, often getting rejected.
Constantly Behind Schedule
You regularly pay bills late and have received legal notices or letters of demand.
If you recognize 3 or more of these signs, please seek professional financial counselling immediately. Early intervention can prevent serious financial consequences.
Get Professional Help
Free and confidential financial counselling services available in Malaysia
AKPK - Agensi Kaunseling dan Pengurusan Kredit
AKPK is a Bank Negara Malaysia agency providing FREE financial education, counselling, and debt management services to help Malaysians manage money and debt wisely.
📞 Contact AKPK
Hotline: 1-800-88-2575
(Monday-Friday, 8AM-8PM)
🌐 Website
www.akpk.org.myServices Provided by AKPK:
- ✓Free financial education programs and workshops
- ✓One-on-one financial counselling and budgeting assistance
- ✓Debt Management Programme (DMP) for restructuring multiple debts
- ✓Online tools and resources for financial planning
Bank Negara Malaysia - BNMLINK
Consumer assistance and education center for financial services
Contact: 1-300-88-5465 (BNMLINK)
Visit WebsiteCredit Counselling and Debt Management (CCDM)
Non-profit organization providing free debt counselling
Contact: 03-2610 0800
Visit WebsiteSmart Money Management Tips
Build healthy financial habits for long-term wellbeing
Create a Budget
Track income and expenses. Use the 50/30/20 rule: 50% needs, 30% wants, 20% savings.
Build Emergency Fund
Save 3-6 months of expenses for unexpected situations like job loss or medical emergencies.
Prioritize High-Interest Debt
Pay off credit cards and high-interest loans first to reduce total interest paid.
Automate Savings
Set up automatic transfers to savings account on payday before spending.
Review Credit Report
Check CTOS and CCRIS reports annually to monitor credit health and detect errors.
Avoid Impulse Purchases
Wait 24-48 hours before major purchases to determine if it's truly necessary.
Need Assistance?
If you're facing financial difficulties or have questions about managing your loan, our customer service team is here to help.