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General enquiries
Use the official customer-service line, website form or WhatsApp business channel for assistance on products, application status or service guidance.
Complaints & Resolution
Customer Support & Assistance
We're here to help. Learn how to raise complaints, request hardship assistance, and seek escalation if needed.
Support Channels
Contact us through the appropriate channel for your specific need
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Collections and hardship support
Customers facing payment difficulty should contact the company early to discuss available assistance, rescheduling or restructuring options where applicable.
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Privacy and data concerns
Privacy-related concerns should be directed to the published data-protection contact point so requests for access, correction or complaint can be assessed properly.
Complaint Resolution Process
Follow these steps to ensure your complaint is handled effectively
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Step 1: Contact the company
Raise the complaint through the published customer-service, collections, privacy or corporate channels with enough information for the case to be assessed properly.
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Step 2: Internal review and response
The company should acknowledge, review and respond within an internally defined service timeline, with escalation to the relevant function where needed.
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Step 3: Further escalation where applicable
If the matter remains unresolved, the customer may consider escalating it through the appropriate authority or complaint channel that applies to the relevant product or business category.
Escalation Options
The relevant escalation route depends on the product and regulatory perimeter. Customers should first use the company's official complaint channels.
Depending on the type of product or credit business involved, further escalation may fall under the relevant regulator, statutory complaint channel or authority that applies to that product category.
Related Information
Learn more about our policies and support